At Shoes Sales Store, we’re committed to getting your durable work boots, comfortable sneakers, and stylish dress shoes to you efficiently and ensuring your complete satisfaction with every purchase.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after shipment.
  • Free Shipping: Available for orders over $50, shipped via EMS with delivery in 15-25 business days after shipment.

Note: We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary depending on destination and customs processing.

Returns & Exchanges

We want you to love your footwear as much as we do. If you’re not completely satisfied, we offer a straightforward return and exchange process.

Return Policy Details

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, in original condition with tags attached
  • Packaging: Must include original packaging
  • Proof of Purchase: Required for all returns

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Overshoes (unless defective)
  • Clogs (unless defective)

How to Return or Exchange

  1. Contact Us: Email [email protected] within 15 days of receiving your order. Use our template below.
  2. Wait for Approval: We’ll respond within 1-2 business days with return authorization and instructions.
  3. Package Your Items: Securely pack items in original packaging with all tags attached.
  4. Ship Your Return: Send to our warehouse at the provided address. We recommend using a trackable shipping method.

Refund Processing

  • Timing: Refunds processed within 3-5 business days after we receive your return
  • Method: Issued to original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive email confirmation when processed

Please allow additional time for your bank or credit card company to process and post the refund to your account.

Exchanges

For size or color exchanges:

  • Follow the same return process
  • Clearly indicate in your email that you’re requesting an exchange
  • Specify your preferred replacement item

We’ll ship your replacement once we receive your return. Price differences will be adjusted accordingly.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange free return and expedite your replacement

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Shoes Sales Store Customer Service,

I would like to request a return/exchange for my recent order (Order #______ ordered on ______).

Item(s) to be returned:

  • Product Name: ______
  • Size: ______
  • Color: ______
  • Quantity: ______
  • Reason for return: ______

For exchanges, I would like:

  • Replacement Product: ______
  • Size: ______
  • Color: ______

Please provide return authorization and instructions at your earliest convenience.

Best regards,

[Your Full Name]
[Your Contact Information]
[Your Order Number]

Contact Us

For any questions about our Shipping & Returns policy:

  • Email: [email protected]
  • Phone: [Insert Customer Service Phone Number]
  • Hours: Monday-Friday, 9am-5pm EST

We appreciate your business and want to ensure you’re completely satisfied with your footwear purchase from Shoes Sales Store. Our team is here to help with any questions or concerns about your order.