Welcome to Shoes Sales Store’s FAQ section. We’ve compiled answers to the most common questions about our products, shipping, payments, and more to help you find what you need quickly.
Product Questions
What types of footwear do you specialize in?
We specialize in durable work footwear and quality casual shoes, including: 6 Inch Work Boots, 8 Inch Work Boots, Clogs, Dress Shoes, Hikers, Oxfords, Slip Ons, Sneakers, and Wellingtons. Our collection is designed for hardworking professionals and outdoor enthusiasts.
Do you offer steel-toe or safety-rated work boots?
Yes, many of our work boots feature safety ratings including steel-toe protection. Please check individual product descriptions for specific safety features and certifications.
How do I choose the right size?
We recommend referring to our detailed sizing charts available on each product page. If you’re between sizes or have specific fit concerns, consider ordering a half size up for work boots that may be worn with thicker socks.
Shipping & Delivery
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95): Delivered in 10-15 business days via DHL or FedEx
- Free Shipping: For orders over $50, delivered in 15-25 business days via EMS
Do you ship internationally?
Yes, we ship worldwide except to some Asian countries and remote regions. International orders may be subject to customs fees which are the customer’s responsibility.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use this to monitor your package’s progress through the carrier’s website.
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders more easily and saves your information for faster future purchases.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused, in original condition with all tags attached. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise.
How long do refunds take to process?
Once we receive your return, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Still Have Questions?
Our customer service team is ready to help with any other questions you may have. Contact us at [email protected] for personalized assistance.
Thank you for choosing Shoes Sales Store – where we don’t just sell shoes, we deliver solutions for hardworking feet!